At Greenworld Zone, we combine our passion for gardening with exceptional customer service. Our shipping and returns policies are designed with the same care we give to nurturing our plants, ensuring your gardening journey begins on the right note.

Shipping Information

Order Processing

We carefully prepare each order with attention to plant health and packaging integrity. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Flat rate: £12.95

Free Shipping:

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Available for orders over £50

Note: We currently cannot ship to certain parts of Asia and remote locations. During extreme weather conditions, we may delay shipping to protect plant health.

Returns & Exchanges

We stand behind the quality of our plants and gardening supplies. If you’re not completely satisfied, here’s how we can help:

Eligibility for Returns

  • Returns accepted within 15 days of delivery
  • Items must be unused and in original condition
  • Plants must show transit damage (photos required)
  • Original packaging must be intact where possible

Non-Returnable Items

Due to their perishable nature, we cannot accept returns for:

  • All Other Vegetable Seeds
  • Brassica & Leafy Green Seeds

Exceptions are made only if seed packaging remains unopened.

Live plants showing signs of improper care after delivery cannot be returned.

How to Initiate a Return or Exchange

  1. Contact us within 15 days at [email protected] with your order number and reason for return
  2. Our team will respond within 2 business days with instructions
  3. For plant returns, provide clear photographs of damaged items
  4. Once approved, we’ll provide a return shipping label if applicable
  5. Pack your return securely using original packaging when possible
  6. Ship your return using the provided method

Refund Process

After we receive and inspect your return (typically within 5 business days):

  • Refunds are processed to your original payment method
  • Credit card/PayPal refunds appear within 3-5 business days after processing
  • The original shipping fee is non-refundable (except for our errors)
  • For exchanges, we’ll ship your replacement once the return is processed

Damaged or Incorrect Items

If your plants arrive damaged or you receive an incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the packaging and damaged plants
  • We’ll typically send replacements at no additional cost

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Greenworld Zone Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) to return: [Product Name(s)]
Quantity: [Number of Items]
Reason for return: [Please specify – damaged in transit, incorrect item, etc.]
Preferred resolution: [Refund/Exchange for [Product Name]]

I have attached [photos of damaged items if applicable]. Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Our Commitment to You

At Greenworld Zone, your satisfaction is as important to us as the health of our plants. Our gardening experts carefully select each plant and product to ensure quality, and our customer service team is here to support you at every step.

Should you have any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Happy gardening,
The Greenworld Zone Team

Greenworld Zone
45 De-La Beche St, Swansea, GB SA4I 4VV