FAQ

We specialize in a wide variety of premium plants including climbing plants (like Wisteria and Clematis), seasonal varieties (such as Autumn Colour Trees), edible plants (including Artichoke and Asparagus Plants), and ornamental shrubs (like our beautiful Buddleja collection). We also offer an extensive range of seeds for vegetables and leafy greens.

Our horticulture experts carefully prepare each plant for its journey:
– Bare-root plants: Packed in moisture-retaining material
– Potted specimens: Securely staked and protected
– Seeds: Carefully sealed in protective packaging
Climbing plants receive special attention to protect their delicate tendrils during transit.

Our standard shrubs are meant for direct garden planting, while Container Shrubs are specially selected varieties that thrive in pots and containers – perfect for patios, balconies, or areas with limited garden space. All our container plants are labeled as “Trees in Pots” or “Container Shrubs” for easy identification.

We offer two convenient shipping options:
1. Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 days after dispatch (processing takes 1-2 business days)
2. Free Shipping: For orders over £50, delivered via EMS in 15-25 days after dispatch
Both options include tracking so you can follow your plants’ journey to your garden.

Yes! We proudly ship our premium plants worldwide*, bringing gardening dreams to life across the globe. We carefully package all international shipments to ensure plants arrive in excellent condition. *Some remote areas and parts of Asia may be excluded. If you’re unsure about delivery to your location, please contact our friendly team.

For best results:
– Unpack plants promptly upon arrival
– Water potted plants if the soil is dry
– Plant bare-root specimens as soon as possible
– For climbing plants like our Wisteria or Clematis, we recommend being present to unpack them to ensure their delicate tendrils remain protected

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.

Your satisfaction is our priority. If any plant from our collections arrives damaged or doesn’t meet your expectations:
– Contact us within 15 days of receipt
– We’ll arrange a replacement or refund
– Original shipping costs are non-refundable
Please email us at [email protected] with your order details and photos of any damaged items.

We process orders quickly to ensure fresh delivery, but if you contact us within 24 hours of placing your order, we may be able to make changes or cancellations. Please email us immediately at [email protected] with your request.

Yes! Each plant comes with specific care instructions tailored to its variety. Our premium plants like Autumn Colour Trees and Climbing Flower Shrubs include detailed guidance to help them thrive in your garden. For additional advice, our gardening experts are always available to help.

The ideal planting time depends on your climate, but generally:
– Spring planting (after last frost) for summer harvest
– Late summer planting for autumn/winter harvest
Our seasonal varieties are shipped at the appropriate planting time for your region when possible.